Help Center
Find quick answers to your questions or get personalized support from our Australian team available 24/7 in AEST.
Popular Topics
Australian Deposits & Withdrawals
Learn about Australian payment methods, processing times, and AUD transaction limits.
Get Help →Bonuses & Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Frequently Asked Questions
💳 Payments & Banking
What payment methods do you accept?
+We accept all major Australian banks (Commonwealth, ANZ, Westpac, NAB), PayID, POLi, Visa, Mastercard, and Bitcoin. All transactions are secured with Australian banking-grade encryption.
How long do withdrawals take?
+Withdrawal times for Australian players: PayID (1-6 hours), Australian banks (12-24 hours), Bank transfers (1-3 days), Bitcoin (up to 2 hours).
Are there any withdrawal fees?
+No, we don't charge any withdrawal fees for Australian players. However, your bank or payment provider might apply their own charges.
🎁 Bonuses & Promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of $20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Wagering requirements specify how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
👤 Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Yes, contact our support team with your request. You'll need to verify your identity for security purposes.